Complaint Process

Complaints and Compliments

The mission of the ABOA is to actively engage our members through the promotion of services and programs to achieve excellence in basketball officiating.  Our officials are expected to conduct themselves with the highest level of professionalism and integrity ensuring that their authority is exercised responsibly.  We have a Code of Conduct.

ABOA believes the duty of sports officials is to act as impartial judges of sport competitions. We believe this duty carries with it an obligation to perform with accuracy, fairness, and objectivity through an overriding sense of integrity. It is vital every official approach each assignment in a professional manner. Because of their authority and autonomy, officials must have a high degree of commitment and expertise. ABOA believes these facts impose on sports officials the higher ethical standard by which true professionals are judged. Officials who are “professionals” voluntarily observe a high level of conduct, not because of fear of penalty, but rather out of personal character. They accept responsibility for their actions. This conduct has as its foundation a deep sense of moral values and use of reason which substantiates the belief a given conduct is proper simply because it is.

COMPLIMENTS – Contact the local board President. A list of the local boards is here.

Sometimes we miss the mark and you should let us know.  The below process has been outlined to provide the highest level of resolution, it should be followed and failure to follow the process may result in summary dismissal of the complaint. To lodge a complaint, it must be in writing.

The complaint should outline:

  • The date/time/location of the incident;
  • your name and contact details;
  • a detailed description of what happened;
  • the names of people involved, or who could otherwise assist with resolution of your complaint;
  • the names (if known) of the ABOA officials involved;
  • details of any videos, records, witnesses etc, that may assist in the resolution of your complaint;
  • what you expect the ABOA to do about your concern; and
  • any other information you consider relevant.

Step #1 – Contact the local board President. A list of the local boards is here.  Local board President’s are tasked with enforcing and upholding the Code of Conduct for their board.  President’s will interact with you on the matter and should advise you when the matter has been concluded.  You may or may not receive an outcome to your complaint.

Step #2 – Contact the ABOA President.  Your complaint must indicate that you have contacted the local board President and indicate why you are asking for a review.  The principal objective of step #2 is an independent and impartial review.  


  1. Always conduct himself/herself as a representative of the sport of basketball as a whole.
  2. Remove himself/herself from any obligations to any person affiliated with any game he/she might be assigned to officiate.
  3. Avoid situations that might make him/her appear to be under obligation as above.
  4. Not solicit games from any coach, league or representative thereof.
  5. Are obligated to treat other officials with professional dignity and courtesy and recognize that it is inappropriate to criticize other officials publicly, including but not limited to, criticizing or attempting to explain another officialʼs judgment or decisions.
  6. Continuously seek self-improvement through study of the game, rules, mechanics and the techniques of game management.
  7. Must commit to give his/her best effort in every game and circumstance, consistent with the highest standards of integrity, hustle and game management while applying the spirit and intent of the rules of the game.
  8. Demonstrate inappropriate conduct by anyone associated with the game that brings discredit to the contest, its participants, or venue is not to be tolerated. Examples include, but are not limited to:
    • being prompt for assignments,
    • avoid arguing with players, coaches or other team personnel,
    • not officiate a game with any non-ABOA active official unless it is specifically to assist with the development of that official,
    • Not officiate any game after having an alcoholic drink that day,
  9. Be obligated to report violations of these Code of Ethics to the ABOA Executive.